We are the only clinic in the UK that guarantees result turnaround times
We provide a full refund and compensation if we do not deliver your result on time*
If you do not receive your results by the time confirmed in your booking confirmation, we will provide a full refund.
If after this, you do not receive your results within another 6 hours, we will make a payment to you of £100 as compensation.
*Terms & Conditions for Results Guarantee
Does not apply to Day 2 & 8 testing
Does not apply to “Emergency” tests as these tests are processed ASAP
Only applies to tests with corresponding samples taken at our Birmingham Clinic
An inconclusive result is deemed a final result and as such any requests for refunds or compensation due to inconclusive results will not be valid
